The problem
Players in African markets pay in mobile money, vouchers, instant EFT and crypto — not the rails most international operators are wired for. Get the payment stack wrong and you lose 30%+ of deposit attempts at the gateway. Get KYC wrong and the regulator shuts you down.
Our approach
- PSP selection matrix — by country, payment method, fee structure, settlement speed
- KYC flow design — tiered verification matched to deposit and withdrawal limits
- Fraud and chargeback controls — velocity limits, blocked countries, 3DS rules
- AML policy and SAR procedures — staff training, transaction monitoring
- Withdrawal SLA framework — first withdrawal ≤24h, repeat ≤4h targets
Deliverables
Country-by-country PSP recommendation
Tiered verification flow with regulator alignment
AML manual and SAR escalation procedures
Payments and AML staff training pack
A typical engagement
Built for the regulator, not against the player.
Player data flows fully documented for POPIA + GDPR. Sub-processor agreements with PSPs and KYC vendors prepared. Regulator-aligned KYC tiers (e.g. enhanced due diligence above local CTR thresholds).
Questions, answered.
Which payment providers do you work with?
Major rails: M-Pesa across East Africa, Paystack and Flutterwave across West Africa, Ozow / 1Voucher / Capitec Pay in South Africa, plus international cards via Stripe and Adyen. We negotiate fees on your behalf.
How fast can KYC be?
Tier 1 (low limits): instant document upload + automated checks. Tier 2 (mid limits): same-day manual review. Tier 3 (high limits): enhanced due diligence within 48 hours. All tunable to your regulator's expectations.
What about crypto payments?
Permitted in some African jurisdictions, restricted in others, banned in a few. We map this for you per market and integrate compliant rails where allowed.
How do you reduce deposit friction?
Right-rails-per-country, optimised gateway routing (try cheapest first, fallback to backup), 3DS friction-light rules tuned to player history, and pre-filled forms. Recent benchmark: −22% deposit-attempt friction on a Kenyan deployment.